Privacy Policy
NUSOFT Co., Ltd. (hereinafter referred to as the “Company”) values the protection of users’ personal information and, in compliance with applicable laws and regulations, including the Personal Information Protection Act, hereby establishes and discloses this Privacy Policy as follows.
Article 1 (Items of Personal Information Collected and Methods of Collection)
The Company collects only the minimum personal information necessary to provide its services.
Additional optional information may be collected with the user’s separate consent in order to provide improved services.
① Items of Personal Information Collected
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When using the mobile game service (Required):
- When using social login services (such as Google, Apple, etc.):
External platform user identifier, email address, and nickname (within the scope provided by the relevant platform)
- Information automatically generated during service use (Required):
Game usage records, Access records (IP address, access logs), Authentication records, Purchase and payment records (excluding payment method details), Records of service restrictions
- Mobile device information:
Device name/model, operating system type and version, mobile carrier information, country-related information such as carrier codes), Advertising identifiers (ADID, IDFA)
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When contacting customer support (1:1 inquiries):
Email address, nickname, user ID, mobile device information (device name and OS version)
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Participation in events and marketing activities (Optional):
User ID, nickname, email address
Name, mobile phone number, delivery address (for prize delivery)
- For tax-related purposes:
Minimum identification information required under applicable laws
※ Separate additional consent will be obtained for event participation and marketing use.
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Information of legal guardians for children under the age of 14:
- In cases where personal information of children under the age of 14 is collected, the minimum information necessary to confirm the consent of a legal guardian, such as the guardian’s name and contact details
② Methods of Collection of Personal Information
- Automatic collection through information collection tools (SDKs) generated during app execution and service use
- Provision of linked information from external platforms (such as Google, Apple, etc.)
- Information directly provided by users (customer inquiries, event participation, etc.)
Article 2 (Purpose of Processing Personal Information)
The Company processes personal information for the following purposes. Personal information shall not be used for purposes other than those stated below. If the purpose of use is changed, the Company will take necessary measures, such as obtaining separate consent, in accordance with applicable laws, including Article 18 of the Personal Information Protection Act.
- Provision and Operation of Services
Provision of game services, granting of in-game items, verification of purchase and payment records, and management of usage records.
- User Protection and Support
Identity verification, prevention of fraudulent or unauthorized use, handling of inquiries and refunds, provision of customer support, and delivery of important notices.
- Service Analysis and Marketing
Establishment of a stable service environment and improvement of service quality, provision of event information and prize notifications, and delivery of customized content (including advertisements).
Article 3 (Retention and Processing Period of Personal Information)
① The Company processes and retains personal information within the period prescribed by applicable laws or within the period agreed upon by the user at the time of collection. In principle, personal information shall be destroyed without delay upon account deletion, withdrawal from membership, or termination of the service.
② Notwithstanding the foregoing, in accordance with the Terms of Service and internal policies, the Company may retain certain personal information for a limited period in order to prevent fraudulent use, recover damages caused by account misuse, and resolve disputes. Such information shall be stored securely in a separately managed database.
- Items retained:
Email address (identifier value), nickname, access records, payment records, records of fraudulent use
- Purpose of retention:
Handling customer inquiries (including refunds), preventing re-registration by fraudulent users, and dispute resolution
- Retention period:
Thirty (30) days from the date of account deletion or withdrawal request
(All information will be permanently deleted without delay after the expiration of this period.)
③ Where retention is required under applicable laws and regulations, the Company shall retain personal information for the period specified by such laws, as follows:
- Records relating to contracts or withdrawal of subscriptions, payments, and supply of goods or services: Five (5) years (Act on Consumer Protection in Electronic Commerce, etc.)
- Records relating to consumer complaints or dispute resolution: Three (3) years (Act on Consumer Protection in Electronic Commerce, etc.)
- Records of service access (access logs): Three (3) months (Protection of Communications Secrets Act)
Article 4 (Provision of Personal Information to Third Parties)
① The Company processes users’ personal information only within the scope specified in Article 2 (Purpose of Processing Personal Information) and does not use such information beyond that scope or provide it to third parties without the user’s prior consent.
② Notwithstanding the foregoing, the Company may provide personal information without the user’s consent in the following cases:
- Where the user has given prior consent to the provision of personal information to a third party
- Where disclosure is required by applicable laws and regulations, or where information is requested by investigative or supervisory authorities in accordance with lawful procedures for investigative purposes
- Where the information is necessary for the preparation of statistics, academic research, or market research, and is provided in a form that does not allow identification of specific individuals
- Where provision without the user’s consent is otherwise permitted under applicable laws and regulations
③ In the event that personal information is transferred due to business transfer, merger, or similar corporate transactions, the Company shall provide prior notice in accordance with applicable laws and regulations and grant users the right to withdraw consent to such transfer or take other necessary measures as required by law.
④ Users have the right to refuse consent to the provision of their personal information to third parties. However, if consent is refused, the use of certain services that require third-party provision (such as externally linked services) may be restricted.
Article 5 (Outsourcing of Processing and Cross-Border Transfer of Personal Information)
① The Company may outsource a portion of the processing of personal information to external professional service providers in order to ensure the smooth provision and operation of its services.
When entering into outsourcing agreements, the Company shall, in accordance with applicable laws and regulations, stipulate necessary matters to ensure that personal information is managed safely by such service providers and shall properly supervise and manage them.
② For the purposes of service operation, quality improvement, statistical analysis, and provision of advertisements, the Company may transfer and process personal information on servers located outside the user’s country of residence.
③ Users have the right to refuse consent to the cross-border transfer of their personal information.
However, as such cross-border transfer is necessary for the provision of the services, refusal of consent may result in the restriction of all or part of the services.
Article 6 (Basic Rights of Users)
① Users and their legal guardians may exercise their rights related to the protection of personal information at any time with respect to their own personal information or, in the case of children under the age of fourteen (14), the personal information of such children. These rights include the right to access, correct, delete, suspend the processing of personal information, and withdraw consent.
② The rights set forth in the preceding paragraph may be exercised by submitting a request through the Company’s customer support channels (such as email) or through the “Account Deletion and Withdrawal” feature provided within the game. The Company shall take appropriate measures in accordance with applicable laws and regulations.
③ The rights may be exercised by a legal guardian or an authorized representative duly appointed by the user. In such cases, the Company may request documentation necessary to verify that the person exercising the rights is the user or a duly authorized representative.
④ Where a user requests correction of inaccurate personal information, the Company shall not use or provide such personal information to third parties until the correction has been completed. If the inaccurate personal information has already been provided to a third party, the Company shall notify such third party of the correction without delay.
⑤ Requests for deletion or suspension of processing of personal information may be restricted, in whole or in part, where retention of such personal information is required under applicable laws and regulations.
⑥ Users have the right to have their personal information protected and, at the same time, the obligation to protect their own information and not to infringe upon the personal information of others. Users shall be responsible for any damages arising from the unauthorized use of another person’s information or the provision of false information, and the use of the services may be restricted if such conduct is identified.
Article 7 (Automatic Collection of Personal Information and Use of Behavioral Data)
① The Company automatically collects and uses behavioral data that does not directly identify individuals in order to provide users with optimized services and content, and to improve service quality, including the measurement of advertising performance.
② The behavioral data collected by the Company includes the following:
- Items collected: Advertising identifiers (ADID/IDFA), app access and usage records, device information, and IP address
- Method of collection: Automatically collected when the app is launched and when the service is used
③ The Company uses third-party data collection tools (SDKs) for service operation and marketing analysis, and behavioral data may be collected through such SDKs.
- Service providers: Analytics and advertising service providers such as Google
④ Users may refuse the collection of behavioral data and the receipt of personalized advertisements at any time through the settings of their mobile devices.
- Android: Settings > Security & Privacy > Ads > Delete or reset advertising ID
- iOS: Settings > Privacy & Security > Tracking > Turn off “Allow Apps to Request to Track”
※ Menu names and setting paths may vary depending on the user’s device model and operating system version.
Article 8 (Measures to Ensure the Security of Personal Information)
① In processing users’ personal information, the Company implements technical, administrative, and physical safeguards in accordance with applicable laws and regulations to prevent loss, theft, leakage, alteration, or damage of personal information, as follows:
- Technical measures:
Management of access rights to personal information processing systems, encrypted storage and transmission of sensitive data, installation and regular updates of security programs
- Administrative measures:
Minimization of personnel authorized to handle personal information, regular security training for relevant personnel, establishment and operation of internal management guidelines
- Physical measures:
Operation of systems using verified cloud infrastructure, access control to locations where personal information is stored
② Even where the Company has implemented the foregoing security measures, the Company shall not be liable for issues arising from the user’s own negligence (such as loss of a mobile device or sharing of account information) or from inherent risks associated with network communications,
unless such issues are attributable to the Company’s fault.
Article 9 (Personal Information Protection Officer and Remedies)
① The Company designates a Personal Information Protection Officer to protect users’ personal information and to handle related complaints and inquiries, as set forth below. Any inquiries related to personal information arising during the use of the services may be submitted through the contact information provided below, and the Company shall protect personal information and respond to such inquiries in good faith in accordance with applicable laws and regulations.
Personal Information Protection Officer and Responsible Department
- Personal Information Protection Officer: Personal Information Protection Officer
- Affiliation: NUSOFT Co., Ltd.
- Email: privacy@nu-soft.net
② Users may contact the following organizations for remedies, consultations, or assistance regarding personal information infringement:
- Personal Information Dispute Mediation Committee (Korea)
Tel: 1833-6972
Website: kopra.go.kr
- Personal Information Infringement Reporting Center (Korea Internet & Security Agency)
Tel: 118
Website: privacy.kisa.or.kr
- Cyber Investigation Division, Supreme Prosecutors’ Office (Korea)
Tel: 1301
Website: spo.go.kr
- Cyber Bureau, National Police Agency (Korea)
Tel: 182
Website: ecrm.police.go.kr
Article 10 (Changes to the Privacy Policy)
① If the Company amends this Privacy Policy, it shall notify users of the reasons for the amendment and the effective date by clearly stating such information through service notices or other appropriate means.
② Where any changes materially affect users’ rights due to amendments to laws or policies, the Company shall provide prior notice at least seven (7) days in advance (or at least thirty (30) days in advance in the case of material changes).
③ Users may discontinue use of the services and request account deletion if they do not agree to the amended Privacy Policy. If a user continues to use the services after the effective date of the amended Privacy Policy, such continued use shall be deemed as acceptance of the amended Privacy Policy.
Effective Date
This Privacy Policy shall take effect on February 1, 2026.
Terms of Service
Chapter 1 General Provisions
Article 1 (Purpose)
These Terms of Service (the “Terms”) are intended to define the rights, obligations, and responsibilities between NUSOFT Co., Ltd. (hereinafter referred to as the “Company”) and users or members in connection with the use of game services provided by the Company, as well as related network services, websites, and any other ancillary services (collectively, the “Services”), and to set forth other matters necessary for the use of the Services.
Article 2 (Definitions)
① The definitions of terms used in these Terms are as follows:
- “Company” means a business entity that provides the Services through online or mobile devices.
- “Member” means a person who has entered into a service use agreement in accordance with these Terms and uses the Services provided by the Company.
- “Temporary Member” means a person who uses part of the Services provided by the Company by providing only limited information without linking or authenticating an external account, or by using a guest login function.
- “Account Information” means all information provided by a Member to the Company, including but not limited to the Member’s identification number, external account information, device information, nickname, profile image, friend list, as well as game usage information (such as character information, items, levels), and payment-related information.
- “Mobile Device” means a device capable of downloading, installing, and using content through a network, including but not limited to mobile phones, smartphones, personal digital assistants (PDAs), and tablet devices.
- “Content” means all digital content, whether paid or free, produced by the Company in connection with the provision of the Services, including games, network services, applications, in-game currency, and in-game items.
- “Open Market” means an electronic commerce environment established to allow users to install applications and make payments on mobile devices.
- “Paid Transaction” means an act whereby a Member makes a payment through a payment service provider approved by the Company in order to purchase or use content within the Services.
- “Affiliate Services” means individual or bundled services provided by the Company in partnership with third-party mobile platform service providers, which allow users to access the Services on mobile devices using the registration information, profile images, or other information of such affiliated mobile platforms.
- “Payment Service Provider” means an entity that provides electronic payment methods usable in an Open Market, such as credit card payments or mobile carrier billing.
- “Application” means all programs downloaded or installed on a mobile device in order to use the Services provided by the Company.
- “Game Service” means one of the Services provided by the Company, referring to games executed by Members on mobile devices and any ancillary services related thereto.
② Except as otherwise defined in Paragraph ① of this Article, the definitions of terms used in these Terms shall be governed by applicable laws and regulations and service-specific policies. Any terms not defined therein shall be interpreted in accordance with general commercial practices.
Article 3 (Disclosure of Company Information)
The Company shall disclose the following information in a place that is easily accessible to Members, such as on the application download page of the relevant App Marketplace or within the game service settings designated by the Company. However, the Privacy Policy and these Terms of Service may be made available through a linked screen.
- Company name and name of the representative
- Business address (including the address where user complaints may be handled)
- Telephone number and email address
- Business registration number
- Mail-order business registration number
- Privacy Policy
- Terms of Service
Article 4 ((Effectiveness and Amendment of the Terms)
① The Company shall post these Terms within the Game Service or on a linked screen so that Members may easily review them. In particular, important matters such as service suspension, withdrawal of subscription, refunds, termination or cancellation of contracts, and limitations of the Company’s liability shall be clearly indicated using bold text, colors, symbols, or separate linked screens to ensure that Members can easily recognize them.
② If the Company amends these Terms, it shall specify the effective date, details of the amendment, and reasons for the amendment, and shall notify Members by posting such information within the Game Service or on a linked screen at least seven (7) days prior to the effective date. However, if the amendment is materially adverse to Members or involves significant changes, the Company shall provide notice at least thirty (30) days prior to the effective date in the same manner and shall notify Members in accordance with the method set forth in Article 28, Paragraph ①. In such cases, the Company shall clearly present a comparison between the previous Terms and the amended Terms so that Members may easily understand the changes.
③ When the Company amends these Terms, it shall confirm whether Members consent to the application of the amended Terms after providing notice of such amendment. At the time of notice or notification pursuant to Paragraph ②, the Company shall also inform Members that failure to express consent or refusal to the amended Terms shall be deemed as consent. If a Member does not express refusal by the effective date of the amended Terms, the Member shall be deemed to have consented to the amended Terms. If a Member does not agree to the amended Terms, either the Company or the Member may terminate the service use agreement.
④ The Company shall take reasonable measures to enable Members to submit inquiries and receive responses regarding the contents of these Terms.
⑤ The Company may amend these Terms to the extent that such amendments do not violate applicable laws and regulations, including but not limited to the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Content Industry Promotion Act.
Article 5 (Formation and Application of the Service Use Agreement)
① A service use agreement shall be formed when a person who intends to become a Member (hereinafter referred to as the “Applicant”) agrees to the contents of these Terms, submits an application to use the Services, and the Company accepts such application.
② In principle, the Company shall accept an Applicant’s application. However, the Company may refuse to accept an application if it falls under any of the following:
- Where false information is provided in the application, or the application requirements are not satisfied
- Where the Services are accessed through abnormal, unauthorized, or circumvention methods from a country in which the Company does not provide the Services
- Where the application is made for the purpose of engaging in acts prohibited under applicable laws and regulations, including the Game Industry Promotion Act
- Where the application is made for the purpose of undermining public order, social stability, or public morals
- Where the Services are intended to be used for fraudulent or improper purposes
- Where the Services are intended to be used for personal or organizational profit-seeking activities, or for purposes that harm the Company’s interests
- Where the Applicant has previously lost Member status under these Terms, or submits the application using a device or program for which use has been restricted
- Where there are other grounds equivalent to the foregoing for which acceptance of the application is deemed inappropriate
③ The Company may defer acceptance of, or revoke acceptance for, an application until the relevant cause is resolved in any of the following cases:
- Where the Company lacks sufficient facilities, has difficulty supporting a specific mobile device, or encounters technical difficulties
- Where service disruptions occur, or where issues arise with service fees or payment methods
- Where there are other grounds equivalent to the foregoing that make acceptance of the application difficult
④ For user convenience, the Company provides a Temporary Member (or “guest”) feature.
However, in any of the following cases, service usage records and purchase records may be deleted or may not be recoverable. Accordingly, the Company shall provide prior notice of such matters during service use and recommends that users complete Member authentication by selecting one of the account linkage methods provided by the Company, as service usage records created under the Temporary Member status cannot be linked or transferred after Member authentication. If a user fails to complete Member authentication as recommended by the Company and service usage records are deleted while the user remains a Temporary Member, the Company shall not be liable for any compensation or damages arising therefrom, unless such deletion is caused by the Company’s willful misconduct or negligence.
- Where all or part of the application is deleted from the device in use
- Where the device in use is changed
- Where the device in use is modified or reset
Article 6 (Governing Rules Beyond These Terms)
Matters not stipulated in these Terms, and the interpretation of these Terms, shall be governed by applicable laws and regulations, including but not limited to the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Content Industry Promotion Act, or by generally accepted commercial practices.
Article 7 (Operational Policy)
① In order to apply these Terms as necessary, protect Members’ rights and interests, and maintain order within the game environment, the Company may establish game service operational policies (hereinafter referred to as the “Operational Policy”) with respect to matters specifically delegated by these Terms.
② The Company shall make the contents of the Operational Policy available to Members by posting them within the Game Service, in an area designated by the Company, or through a linked screen that allows Members to review the Operational Policy.
③ In the event of any amendment to the Operational Policy, the procedures set forth in Article 4, Paragraph ② shall apply.
However, if the amendment falls under any of the following cases, the Company shall provide prior notice in accordance with the method set forth in Paragraph ②:
- Where matters specifically delegated within a defined scope by these Terms are amended
- Where matters unrelated to Members’ rights and obligations are amended
- Where the amendments do not fundamentally differ from the contents stipulated in these Terms and fall within a scope that Members can reasonably anticipate
Chapter 2 Personal Information Management
Article 8 (Protection and Use of Personal Information)
① The Company shall make reasonable efforts to protect Members’ personal information in accordance with applicable laws and regulations. The protection and use of personal information shall be governed by applicable laws and regulations and the Company’s Privacy Policy. However, the Company’s Privacy Policy shall not apply to services linked to the Services that are provided by third parties and not operated by the Company.
② Due to the nature of the Services, information used to introduce a Member—such as nicknames, character images, or status information—that does not relate to personal information may be disclosed.
③ Except where disclosure is required by applicable laws and regulations or requested by relevant governmental authorities, the Company shall not provide Members’ personal information to third parties without the Members’ prior consent.
④ The Company shall not be liable for any damages resulting from the leakage of personal information caused by reasons attributable to the Member.
Chapter 3 Obligations of the Parties to the Service Use Agreement
Article 9 (Obligations of the Company)
① The Company shall, in good faith, comply with applicable laws and regulations and faithfully perform the exercise of rights and fulfillment of obligations as set forth in these Terms.
② The Company shall establish and maintain security systems to protect personal information (including credit information) so that Members may safely use the Services, and shall disclose and comply with its Privacy Policy.
Except as expressly permitted under these Terms or the Privacy Policy, the Company shall ensure that Members’ personal information is not disclosed or provided to third parties.
③ In order to provide continuous and stable Services, the Company shall make its best efforts to promptly repair or restore facilities or data in the event of failures, loss, or damage occurring during service improvement or operation, unless such failures are caused by force majeure, emergencies, or defects or obstacles that cannot be resolved with the current level of technology.
Article 10 (Effectiveness and Amendment of the Terms)
① Members shall not engage in any of the following acts in connection with the use of the Services provided by the Company:
- Providing false information when applying for membership or modifying Member information
- Buying, selling, gifting, acquiring, or using cyber assets (such as IDs, characters, items, or in-game currency) through services not provided by the Company or through abnormal or unauthorized methods
- Impersonating the Company’s employees or operators, posting content or sending emails under another person’s identity, falsely representing oneself as another person, or misrepresenting relationships with others
- Purchasing paid content using another person’s credit card, wired or wireless phone, or bank account without authorization, or unlawfully using another Member’s ID or password
- Collecting, storing, posting, or distributing another person’s personal information without authorization
- Engaging in or inducing gambling or other speculative activities; exchanging or posting obscene or vulgar content; linking to obscene websites; or transmitting or distributing words, sounds, text, images, photographs, or videos that cause humiliation, disgust, or fear, thereby using the Services in an inappropriate or harmful manner
- Using the Services for commercial, business, advertising, promotional, political, or election-related purposes, or for any purpose other than their intended use, without authorization
- Unauthorized reproduction, distribution, encouragement, or commercial use of information obtained through the Services, or using the Services by exploiting known or unknown bugs
- Deceiving others to obtain unjust benefits, or causing harm to others in connection with the use of the Services
- Infringing upon the intellectual property rights or portrait rights of the Company or others, or damaging the reputation of others or causing harm to them
- Intentionally transmitting, posting, distributing, or using information (including computer programs) that is prohibited from transmission or posting under applicable laws, or viruses, computer codes, files, or programs designed to interfere with or destroy the normal operation of computer software, hardware, or telecommunications equipment
- Modifying the Application without authorization, adding or inserting other programs into the Application, hacking or reverse-engineering servers, leaking or altering source code or application data, establishing separate servers, or arbitrarily modifying or misappropriating parts of websites to impersonate the Company
- Disposing of game data (including accounts, characters, or in-game items) for compensation (such as assignment or sale), or using such data as the subject of rights (such as providing them as collateral or leasing them)
- Inducing or advertising any of the acts described in Item 13
- Engaging in abnormal refund-related conduct, such as directly requesting withdrawal or cancellation of a paid transaction through an App Marketplace operator without notifying the Company, and continuing to use in-game items that should have been recovered as a result of such withdrawal
- Any other act that violates applicable laws and regulations or is contrary to public order, good morals, or generally accepted social norms
② Members shall be responsible for managing their accounts and mobile devices and shall not allow third parties to use them. The Company shall not be liable for any damages resulting from improper management of a mobile device or from allowing third parties to use such devices.
③ Members shall manage payment password or security functions provided by each App Marketplace to prevent unauthorized payments. The Company shall not be liable for any damages arising from a Member’s negligence in this regard.
④ The Company may establish detailed standards regarding the following matters, and Members shall comply with such standards:
- Account names, character names, guild names, and other names used within the game
- Chat content and methods of communication
- Methods of using bulletin boards and the Services
- Policies of affiliated external mobile platform services, such as Kakao, Facebook, and Google
- Other matters deemed necessary by the Company for service operation, to the extent that such matters do not infringe upon other Members’ rights to use the Services
Chapter4 Obligations of the Parties to the Service Use Agreement
Article 11 (Provision of Services)
① In accordance with Article 5, the Company shall enable Members whose service use agreement has been duly formed to use the Services immediately. However, for certain Services, the Company may commence provision from a designated date as determined by the Company’s operational needs.
② When providing the Game Services to Members, the Company may provide additional or ancillary services together with the Services stipulated in these Terms.
③ The Company may classify Members into different levels and differentiate service use based on criteria such as usage time, number of uses, and scope of services provided. In the case of Temporary Members (guests), access to certain Services may be restricted.
Article 12 (Use of Services)
① The Game Services shall be provided during the hours determined in accordance with the Company’s operational policies. The Company shall provide notice of the service hours through appropriate means, such as on the initial screen of the game application or through game service notices.
② Notwithstanding Paragraph ①, the Company may temporarily suspend all or part of the Services in any of the following cases. In such cases, the Company shall, in principle, provide prior notice of the reason for and duration of the suspension through the initial screen of the game application or game service notices. However, where prior notice is unavoidable due to urgent circumstances, notice may be provided after the suspension.
- Where suspension is necessary for system operation, such as regular maintenance, expansion or replacement of services, or network instability
- Where normal service provision is not possible due to power outages, service facility failures, excessive service usage, or maintenance or inspection by telecommunications service providers
- Where circumstances beyond the Company’s control occur, such as war, armed conflict, natural disasters, or other national emergencies of a similar nature
③ The Company provides the Services through applications dedicated to mobile devices or through networks. Members may download and install the application or use the Services through a network, either free of charge or for a fee.
④ Paid content may be used only upon payment of the fees specified for the relevant Services.
When downloading applications or using Services through a network, additional charges determined by the Member’s mobile carrier may apply.
⑤ For Services used through downloaded and installed applications or through networks, the Services shall be provided in accordance with the characteristics of the mobile device or any launcher program provided by the Company. In cases of mobile device changes, phone number changes, or international roaming, all or part of the content may be unavailable, and the Company shall not be liable for any resulting inability to use the content.
⑥ For Services used through downloaded and installed applications or through networks, background processes may occur. In such cases, additional charges may be incurred depending on the characteristics of the mobile device or the launcher program provided by the Company, and the Company shall not be liable for such charges.
Article 13 (Use of Services)
① The Company may modify the Services, in whole or in part, as necessary for operational or technical reasons in order to ensure the smooth provision of the Game Services. In such cases, the Company shall provide prior notice of the details of the modification through the Game Services. However, in cases where changes are unavoidable due to bug fixes, error corrections, emergency updates, or where the changes do not constitute material modifications, notice may be provided after such changes have been implemented.
② Where it becomes difficult to continue providing the Game Services due to significant business-related reasons, such as business transfer, division, merger, termination of game service contracts, or a substantial deterioration in the profitability of the relevant Game Services, the Company may discontinue all of the Services. In such cases, the Company shall provide notice at least thirty (30) days prior to the discontinuation date, specifying the discontinuation date, reasons for discontinuation, and any applicable compensation conditions, through the initial screen of the game application or a linked screen, and shall notify Members in accordance with the method set forth in Article 28, Paragraph ①.
③ Where the Game Services are terminated pursuant to Paragraph ②, Members shall not be entitled to claim damages with respect to free Services or paid Services for which no remaining usage period exists. For paid Services with a perpetual usage period or where the usage period is not explicitly indicated, the usage period shall be deemed to last until the service termination date.
Article 14 (Use of Services)
The Company shall display information related to probability-based items, which it is required to disclose pursuant to applicable laws and regulations, including the Game Industry Promotion Act, within the Game Services or on linked screens. The specific methods and scope of such disclosure shall be determined in accordance with the relevant laws and regulations.
Article 15 (Collection and Use of Information)
① The Company may store and retain all communications exchanged between Members within the Game Services, including chats, messages, and private whispers. Such information shall be held exclusively by the Company. The Company may allow access to such information solely for the purposes of dispute resolution between Members, handling complaints, or maintaining order within the game. Third parties may access such information only where they are granted authority in accordance with applicable laws and regulations.
② Where the Company or a third party reviews chat information pursuant to Paragraph ①, the Company shall, in principle, notify the relevant Member in advance of the reason for and scope of such review. However, where such review is necessary for the investigation, handling, or verification of prohibited acts under Article 10, Paragraph ①, or for remedies related to damages arising from such acts, notice may be provided after the review has taken place.
③ For the purpose of ensuring stable service operation and improving service quality, the Company may collect and use Members’ device-related information, excluding personal information, such as device settings, specifications, operating system type, and version.
④ The Company may request additional information from Members for the purposes of service improvement or providing information about services to Members. Members may consent to or refuse such requests, and where the Company makes such a request, it shall clearly notify Members that they may refuse to provide the requested information.
Article 16 (Provision of Advertisements)
① In connection with the operation of the Services, the Company may display advertisements within the Game Services. In addition, the Company may send promotional information via email, text messages (LMS/SMS), or push notifications only to Members who have provided prior consent.
Members may withdraw such consent at any time, and upon withdrawal, the Company shall cease sending promotional information.
② Members may be directed to advertisements or services provided by third parties through banners, links, or other means included in the Services provided by the Company.
③ Where a Member is connected to advertisements or services provided by third parties pursuant to Paragraph ②, such services shall not be deemed part of the Company’s Services. Accordingly, the Company does not guarantee the reliability, stability, or legality of such third-party services and shall not be liable for any damages incurred by Members in connection therewith. However, this shall not apply where such damages are caused by the Company’s willful misconduct or gross negligence, or where the Company has facilitated the occurrence of such damages or failed to take reasonable measures to prevent them.
Article 17 (Ownership of Copyright and Intellectual Property Rights)
① All copyrights and other intellectual property rights to the content included in the Game Services created by the Company shall belong to the Company.
② Members shall not, for commercial purposes, reproduce, transmit, or otherwise use, or allow any third party to use, any information obtained through the use of the Game Services for which intellectual property rights belong to the Company or its licensors, without the prior consent of the Company or such licensors. This includes, without limitation, reproduction, editing, publication, public performance, public transmission, distribution, broadcasting, and the creation of derivative works.
③ With respect to all communications, including text messages, images, sounds, and any other materials or information displayed within the game or uploaded or transmitted by Members or other users through the game application or Game Services (hereinafter referred to as “User Content”), Members hereby grant the Company permission to use such User Content under the following terms and conditions:
- The Company may use, edit, modify the format of, or otherwise alter such User Content in any manner, including publication, reproduction, performance, transmission, distribution, broadcasting, and creation of derivative works, without limitation as to period or geographic scope.
- The Company shall not sell, lease, or transfer User Content for commercial transaction purposes without the prior consent of the Member who created such User Content.
④ With respect to User Content that is not displayed within the game and is not integrated into the Game Services (for example, posts on general bulletin boards), the Company shall not use such User Content without the Member’s explicit consent. Members may delete such User Content at any time.
⑤ Where the Company determines that any post or content posted or registered by a Member within the Services constitutes a prohibited act under Article 10, Paragraph ①, the Company may delete, move, or refuse to register such content without prior notice.
⑥ Where a Member’s legal rights or interests are infringed due to information posted on bulletin boards or similar forums operated by the Company, such Member may request the Company to delete such information or post a rebuttal. In such cases, the Company shall promptly take necessary measures and notify the requesting Member of the actions taken.
⑦ This Article shall remain effective during the operation of the Game Services and shall continue to apply even after a Member withdraws from membership.
Article 18 (Purchase, Period of Use, and Use of Paid Content)
① Paid content purchased by a Member within the Game Services may be used only on the mobile device on which the relevant application has been downloaded or installed.
② The period of use for paid content purchased by a Member shall be the period specified at the time of purchase. However, in the event of service termination pursuant to Article 13, Paragraph ②, the period of use shall be limited to the service termination date announced by the Company.
③ The Company may, without prior notice, discount or adjust the price of existing paid content, change the contents or composition of paid content, or add new paid content. The Company shall not be liable for any damages arising therefrom.
④ The purchase and payment of paid content shall be made in accordance with the methods designated by the Company or the payment methods determined by the open market operator used by the Member.
⑤ The price of paid content shall be based on the amount displayed in the in-game store or similar interfaces. However, the actual amount charged may vary depending on the payment policies of app store operators, exchange rate fluctuations in the case of foreign currency payments, and applicable fees.
Article 19 (Restrictions on Use of Services)
① Members shall not engage in any conduct that violates the obligations set forth in Article 10.
If a Member engages in such conduct, the Company may impose restrictions on the use of services, delete related information (including posts, images, videos, etc.), and take other necessary measures in accordance with the categories set forth below. The specific grounds and procedures for such restrictions shall be determined in the operation policy of each game pursuant to Article 20, Paragraph ①.
- Partial Restriction of Privileges: Restriction of certain privileges, such as chat functions, for a specified period
- Character Restriction: Restriction of the use of a Member’s character for a specified period or permanently
- Account Restriction: Restriction of the use of a Member’s account for a specified period or permanently
- Service Restriction: Restriction of a Member’s access to the Game Services for a specified period or permanently
② Where the restriction on use pursuant to Paragraph ① is justified, the Company shall not be liable for any damages incurred by the Member as a result of such restriction.
③ The Company may temporarily suspend the use of services for the relevant account until an investigation into any of the following matters is completed:
- Where a legitimate report has been received indicating that the account has been hacked or stolen
- Where the Member is suspected of using illegal programs or engaging in organized or unlawful activities (such as automated farming operations)
- Where temporary suspension of service use is otherwise deemed necessary for reasons equivalent to the foregoing
④ Upon completion of the investigation under Paragraph ③, if the suspended service is a paid game service, the Company shall extend the Member’s service usage period by the duration of the suspension or provide compensation equivalent thereto in the form of paid services or in-game currency. However, this shall not apply where the suspension falls under any of the reasons set forth in Paragraph ③.
Article 20 (Grounds and Procedures for Restrictive Measures)
① The Company shall determine the specific grounds and procedures for restrictive measures under Article 19, Paragraph ① through the operation policy, taking into consideration the nature, severity, frequency, and consequences of prohibited conduct as defined in Article 10, Paragraph ①.
② When the Company imposes restrictive measures pursuant to Article 19, Paragraph ①, it shall notify the Member in advance of the following matters. However, where urgent action is required, notification may be provided after the measures have been taken.
- The grounds for the restrictive measures
- The type and duration of the restrictive measures
- The method for filing an objection to the restrictive measures
Article 21 (Procedure for Filing Objections to Restrictive Measures)
① If a Member wishes to object to a restrictive measure imposed by the Company, the Member shall submit a written objection stating the reasons for such objection to the Company within fourteen (14) days from the date of receipt of the notice of the restrictive measure. Such objection may be submitted in writing, by email, or by other equivalent means.
② The Company shall respond to the objection within fifteen (15) days from the date of receipt thereof, using written notice, email, or other equivalent means. If it is difficult to respond within this period, the Company shall notify the Member of the reason for the delay and the expected response date.
③ Where the Company determines that the objection is justified, it shall take appropriate corrective measures accordingly.
Chapter 5 Withdrawal of Subscription, Refund of Overpayments, and Termination of Use Agreement
Article 22 (Payment for Paid Content)
① Charges for the purchase of paid content and the payment thereof shall, in principle, be imposed and processed in accordance with the policies and methods determined by mobile carriers, open market operators, or payment service providers. Limits applicable to each payment method may be granted or adjusted in accordance with the policies of the Company, the relevant open market operator, or government regulations.
② Where payment for paid content is made in a foreign currency, the actual amount charged may differ from the price displayed in the in-game store or service interface due to exchange rates, fees, or other related factors.
Article 23 (Withdrawal of Subscription, Refunds, etc.)
① A Member who has entered into a contract with the Company for the purchase of paid content may withdraw from such purchase without any fees, penalties, or other charges within seven (7) days from the later of (i) the date of the purchase contract or (ii) the date on which the content becomes available for use.
② Notwithstanding Paragraph ①, a Member may not withdraw from the purchase against the Company’s intent in any of the following cases:
- Where the item is used immediately after purchase or is applied to the application immediately upon purchase
- Where the item was obtained through normal gameplay without payment
- Where additional benefits included in the purchased item have already been used
- Where part of a bundled item has been used
- Where the opening or unsealing of the content constitutes use, or where the utility of the content is determined upon opening
- Where the content has been lost or damaged due to reasons attributable to the Member
- Where the content is a time-limited product and has already been used
③ For paid content that is not eligible for withdrawal pursuant to Paragraph ②, the Company shall clearly indicate such restriction in an easily accessible manner and shall take measures to ensure that the Member’s right of withdrawal is not unfairly restricted, such as by providing trial versions (e.g., limited-time access or trial use). If such measures are not taken, the Member may withdraw from the purchase notwithstanding the restrictions set forth in Paragraph ②.
④ Notwithstanding Paragraphs ① and ②, if the content differs from the description or advertisement, or is performed inconsistently with the purchase contract, the Member may withdraw from the purchase within three (3) months from the date the content became available for use, or within thirty (30) days from the date the Member became aware or could have become aware of such discrepancy.
⑤ Where a Member requests withdrawal, the Company shall verify the purchase history through the relevant platform operator or open market operator. For the purpose of confirming a valid reason for withdrawal, the Company may contact the Member using the information provided and may request additional supporting documentation.
⑥ Where withdrawal is effected pursuant to Paragraphs ① through ④, the Company shall promptly recover the paid content and refund the payment within three (3) business days. If the Company delays the refund, it shall pay late interest calculated in accordance with the interest rate prescribed under the Act on Consumer Protection in Electronic Commerce, etc., and Article 21-3 of the Enforcement Decree thereof, for the period of delay.
⑦ Where a minor enters into a purchase contract for paid content using a mobile device, the Company shall notify that such contract may be canceled by the minor or the legal guardian if the consent of the legal guardian was not obtained. If a minor enters into a purchase contract without such consent, the minor or the legal guardian may cancel the contract. However, cancellation shall not be permitted where the minor purchased the content using property permitted by the legal guardian for disposition, or where the minor deceived the Company into believing that the minor was an adult or that legal guardian consent had been obtained.
⑧ Whether the party to a purchase contract is a minor shall be determined based on factors such as the mobile device used for payment, information regarding the person who executed the payment, and the name of the payment method holder. The Company may request documents necessary to verify the status of the minor and the legal guardian in order to confirm the legitimacy of a cancellation request.
⑨ The responsibility for managing the mobile device rests with the Member, and the Member shall not allow acquaintances or third parties to use the device. Refunds or withdrawals shall not be permitted for payments made due to negligence in device management or authorization of use by a third party.
⑩ Charges and communication fees incurred during content download or service use shall not be subject to refund.
⑪ Refunds may be restricted where the use agreement is terminated due to reasons attributable to the Member, including violations of applicable laws or material breaches of these Terms.
Article 24 (Refund of Overpayments)
① In the event that an overpayment occurs, the Company shall refund the overpaid amount to the Member. However, if the overpayment was caused by the Member’s fault without intent or negligence on the part of the Company, the Member shall bear the actual costs incurred in processing the refund, within a reasonable scope.
② Payments made through the application shall be processed in accordance with the payment methods provided by the relevant open market operator. If an overpayment occurs during the payment process, the Member shall request a refund from the Company or the relevant open market operator.
③ Communication fees (including call charges and data usage fees) incurred due to application downloads or use of network services shall not be subject to refund.
④ Refunds shall be processed in accordance with the refund policies of the relevant open market operator or the Company, depending on the operating system of the mobile device used to access the service.
⑤ Free services or items obtained without payment during service use, or provided free of charge by the Company through internal or external promotional or partnership events, shall not be eligible for refund.
⑥ For the purpose of processing a refund of overpayments, the Company may contact the Member using the information provided by the Member and may request the provision of necessary information.
Article 25 (Termination of Use Agreement)
① A Member may terminate the use agreement at any time by withdrawing from membership if the Member no longer wishes to use the services. Upon withdrawal, all game usage information held by the Member within the game services shall be permanently deleted and shall not be recoverable.
Deletion of the application or termination of linkage with affiliated services shall not be deemed termination of the use agreement.
② The Company may suspend service use or terminate the use agreement after providing prior notice and a reasonable grace period if there is a material reason making it difficult to maintain the agreement, including where the Member engages in prohibited acts under these Terms, the Operating Policies, or service policies.
③ Refunds and compensation for damages arising from termination pursuant to Paragraphs ① and ② shall be processed in accordance with the Guidelines for the Protection of Content Users.
④ For the purpose of protecting personal information, the Company may separately store and manage, or terminate the use agreement and destroy personal information of, Members who have not used the Company’s services continuously for one (1) year from the most recent date of service use (hereinafter referred to as “Dormant Accounts”). In such cases, the Company shall notify the Member at least thirty (30) days prior to the effective date of such measures, including notice of separate storage, contract termination, destruction of personal information, and details of the personal information to be stored separately or destroyed.
Chapter 6 Damages and Disclaimer
Article 26 (Damages)
① Where the Company or a Member causes damage to the other party by violating these Terms, the party at fault shall be liable to compensate for such damage. However, this shall not apply where there is no intent or negligence.
② Where the Company provides individual services to Members through partnership agreements with third-party service providers, and a Member has agreed to the terms and conditions of such individual services, any damages suffered by the Member due to the intent or negligence of the individual service provider shall be the responsibility of the relevant individual service provider.
Article 27 (Disclaimer of Liability)
① The Company shall not be liable for failure to provide the services due to force majeure events, such as natural disasters or other events beyond its reasonable control.
② The Company shall not be liable for damages arising from maintenance, replacement, regular inspections, construction, or other similar activities related to service facilities, unless such damages are caused by the Company’s intent or negligence.
③ The Company shall not be liable for service disruptions caused by the Member’s intent or negligence. However, this shall not apply where the Member has unavoidable or justifiable reasons.
④ The Company shall not be responsible for the reliability or accuracy of information or materials posted by Members in connection with the services, unless such damages are caused by the Company’s intent or gross negligence.
⑤ The Company has no obligation to intervene in transactions or disputes arising between Members or between a Member and a third party through the services, and shall not be liable for any damages resulting therefrom.
⑥ The Company shall not be liable for any damages suffered by Members in connection with the use of free services. However, this shall not apply where such damages are caused by the Company’s intent or gross negligence.
⑦ The Company shall not be liable for a Member’s failure to obtain expected benefits from the services or for the loss of such benefits. In addition, the Company shall not be liable for the loss of in-game experience points, rankings, items, or game currency, unless such loss is caused by the Company’s intent or negligence.
⑧ The Company shall not be liable for third-party payments resulting from the Member’s failure to properly manage passwords for mobile devices or passwords provided by open market operators, unless such damages are caused by the Company’s intent or negligence.
⑨ The Company shall not be liable where a Member is unable to use all or part of the content due to a change of mobile device, change of phone number, change of operating system (OS) version, overseas roaming, or change of telecommunications provider, unless such inability is caused by the Company’s intent or negligence.
⑩ The Company shall not be liable for damages arising from a Member’s deletion of content or account information provided by the Company, unless such damages are caused by the Company’s intent or negligence.
⑪ The Company shall not be liable for damages arising from a Member’s deletion of content or account information provided by the Company, unless such damages are caused by the Company’s intent or negligence.
⑫ The Company shall not be liable for any loss or damage resulting from the loss of game data due to device change or reset, deletion and reinstallation of the game application, deletion of application cache or data, or other service use by a temporary (guest) member, unless such loss or damage is caused by the Company’s intent or negligence.
⑬ The Company shall not be liable for any damages incurred by a temporary (guest) member in connection with the use of the services, unless such damages are caused by the Company’s intent or negligence.
⑭ The Company shall be exempt from liability for damages arising from mobile device malfunctions or from inaccurate entry of personal information or email addresses by the Member, unless such damages are caused by the Company’s intent or gross negligence.
⑮ The Company may restrict the game services or the service usage time of Members in accordance with applicable laws, regulations, or government policies, and the Company shall not be liable for any matters arising from such restrictions.
Article 28 (Notices to Members)
① Where the Company provides notice to a Member, such notice may be given via the Member’s email address, electronic memos, in-game messages, text messages (LMS/SMS), or other similar means.
② Where the Company provides notice to all Members, such notice may be given by posting the notice within the game service for at least seven (7) days or by displaying a pop-up screen or similar method, in lieu of the notice method set forth in Paragraph ①.
Article 29 (Governing Law and Jurisdiction)
These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea. In the event that a lawsuit is filed regarding any dispute between the Company and a Member, the court having jurisdiction in accordance with applicable laws and procedures shall have exclusive jurisdiction.
Article 30 (Handling of Complaints and Dispute Resolution)
① The Company shall provide information within the game service or through linked screens regarding methods by which Members may submit opinions or complaints, and shall operate dedicated personnel for the handling of such matters.
② Where the Company objectively determines that a Member’s opinion or complaint is reasonable, the Company shall process such matter promptly within a reasonable period.
If processing requires an extended period of time, the Company shall notify the Member of the reason for the delay and the expected processing schedule by posting a notice within the game service or by providing notice in accordance with Article 28, Paragraph ①.
③ Where a dispute arises between the Company and a Member and is subject to mediation by a third-party dispute resolution body, the Company shall faithfully present evidence regarding any measures taken against the Member (including usage restrictions) and may comply with the mediation decision of such body.
Addendum (Supplementary Provisions)
These Terms of Service shall take effect on February 1, 2026.